These controversies concerning the relationships among citizenship pressure, OCBs and CCBs may be because of the ways that OCBs are calculated. Inside the literature, OCBs have generally been defined as spontaneous behaviours and rated by colleagues or leaders (e.g.two). Other-rated measurements are unable to discover the behavioural motivations underlying OCBs1,eleven. https://www.youtube.com/shorts/ZsO9iQ1SGS4